FREQUENTLY ASKED QUESTIONS
How
do I find a group’s group id?
How
do I find how many online orders were credited to a student’s name/school?
Why
can’t the student running the fundraiser deliver my online order?
Why
was I charged tax for my order?
Do
Internet orders count toward a student’s prize account?
How
can I find out the ingredients and/or nutritional facts for a product?
How
do I determine the shelf life for a product?
Are
any of your products Kosher?
What
forms of payment are accepted?
How
much is shipping and handling?
When
can I expect my order?
Where
is my order shipped?
Tell
me more about your Consumer Quality Guarantee.
I
have more questions. How can I get more help?
The group sponsor is assigned a group id when they decide to run a fundraiser.
Please contact the group sponsor for the group id, or
click
here to search for a group by name, city, state or zip code.
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We only run a report for this type of information at the end of each month.
Because the majority of our orders are through the actual group running the
fundraiser, we can only compile the Internet information for the large number
of groups we work with at the end of each month. We recommend asking your friends
and/or relatives to notify you if they placed any orders online. Otherwise,
please contact the group sponsor at the end of the month.
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Internet orders are processed separately from the actual orders that the group
running the fundraiser gathers. Since we do not always receive all Internet
orders before the final group order is shipped to the group, we must ship all
Internet orders separately via FedEx. The group you identified will still receive
credit for the sale, however shipping must be paid since you are not ordering
directly through the group.
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To guarantee that every consumer pays the same product price, we print the retail
prices in our catalogs and online. Not all school groups are tax-exempt, making
some funding products subject to local and state sales taxes. In these instances,
the retail price and the sales tax amount are computed on the final cost for
your order before it is submitted. We regret any inconvenience or confusion
of two different amounts, but to avoid any financial penalties to the group,
it is necessary.
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The group sponsor and sales representative decide whether Internet orders will
count toward prize accounts. Every group varies. Please contact the group sponsor
for more information about a particular group’s prize accounts.
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All of our food products arrive with a label that has all this information. If you desire to know this before your purchase, click
here.
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Email us at
info@centuryresources.com or call 1-800-444-7977
with the name of the product and three-digit item number on the front label.
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Many of our products are approved Kosher. Email us at
info@centuryresources.com
or call 1-800-444-7977 to determine if the product you are interested in is
Kosher.
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All Internet orders must be paid for with a credit card. We accept Visa, MasterCard, and Discover Card. If you prefer to pay by check, please call
our toll free number 1-800-444-7977 and a Customer Service Representative will
assist you.
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Shipping and handling is determined by the total cost of the order, no matter
where in the country the order is being shipped. We ship to the 48 contiguous states in the U.S.
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Please allow 2 to 4 weeks for your order to be shipped after it has been processed. To ensure the best possible experience, we may need to extend the ship date of chocolate, cookie dough and other temperature-sensitive products should high temperatures exist in your area. Rest assured that we will monitor local temperatures daily and ship your order as soon as practically possible to limit product quality risks.
You will receive an email notification with a delivery tracking number when the order has shipped. We recommend securing your order from outside as soon as possible after it has been delivered to avoid product quality issues, especially for food products.
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Internet orders are shipped to the address specified by the purchaser. We ship to the 48 contiguous states in the U.S.
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Every Century Resources product is backed with our Consumer Quality Guarantee.
If you are dissatisfied with a Century product – no matter the reason
– your money will be refunded. Simply call the toll free number (1-800-444-7977)
printed on every Century product. The group retains their profit and the seller
keeps credit for the sale. There is no letter to write and no product to return.
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Please call our Customer Service Department at 1-800-444-7977 or email us at
info@centuryresources.com.com.
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